Privacy Policy

Introduction

ThiraiBox ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our IPTV service.

Information We Collect

Device Information

• MAC address (for device activation and identification)
• Device type and model
• Operating system version

Contact Information

• WhatsApp number (for customer support)
• Email address (if provided)

Payment Information

Payment processing is handled by third-party providers (PayPal, Stripe). We do not store your credit card or bank account details on our servers.

How We Use Your Information

• To activate and manage your subscription
• To provide customer support via WhatsApp
• To send service-related notifications
• To improve our service quality
• To prevent fraud and unauthorized access

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. MAC address data is retained for the duration of your active subscription plus 30 days after expiration.

Your Rights (GDPR)

If you are located in the European Union, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Portability: Request transfer of your data
• Right to Object: Object to processing of your data
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us via WhatsApp or email.

Cookies

Our website uses minimal cookies for essential functionality. We do not use tracking cookies or third-party analytics that collect personal information.

Third-Party Services

We may use third-party services for payment processing. These services have their own privacy policies, and we encourage you to review them.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us: